Privacy Policy

Effective Date: September 2, 2026

Transportation Compliance Group (“TCG,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, store, and share information when you visit www.tcomplyg.com, submit information through our website, or otherwise interact with us.
This Privacy Policy applies to individuals located in the United States.

We may collect personal information that you voluntarily provide to us, including:

Name
Email address
Phone number
ZIP code
USDOT number
Business and company information
Information submitted through service request forms, contact forms, and factoring-related forms

If you make a payment through our website, payment information is processed through ePay, a third-party payment provider. Transportation Compliance Group does not store your bank account information.

We may also automatically collect certain technical information when you use our website, including your IP address, browser or device information, pages visited, time spent on the website, referring pages, and similar website usage information.

We may collect information when you:

Submit a service request
Complete a contact form
Complete a factoring-related form
Contact us by phone, email, or text message
Make a payment through a third-party payment link
Otherwise provide information directly to us

Certain technical information may also be collected automatically when you browse our website.

We may use the information we collect to:

Respond to service requests and inquiries
Provide customer support
Follow up regarding submitted requests
Communicate with you about our services
Send marketing or promotional communications where permitted
Maintain and improve our customer relationships
Manage our internal records and CRM
Improve the functionality and performance of our website
Comply with applicable legal, regulatory, and business requirements

Personal information may be stored in our customer relationship management system and other systems used to operate our business.

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, misuse, loss, alteration, or disclosure.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee the absolute security of information transmitted or stored electronically.

Transportation Compliance Group does not sell or rent personal information.

We may share information with service providers that assist us in operating our business or providing services to you. These providers may include technology, CRM, communications, hosting, payment-processing, or other operational service providers.

For example, payments made through our website may be processed by ePay, a third-party payment processor. Payment information provided through that service is subject to the payment provider’s own privacy and security practices.

We may also disclose information when required by law, regulation, legal process, government request, or when reasonably necessary to protect our legal rights, customers, employees, or business.

We may communicate with you by telephone, email, or text message to respond to inquiries, follow up on service requests, provide customer support, or communicate information regarding our services.

You may opt out of receiving text messages by replying STOP.
You may also contact our office at any time to request that we stop sending certain communications.

Opting out of marketing communications does not necessarily prevent us from sending communications that are necessary to respond to an active request or provide services you have requested.

Our website may use cookies or similar technologies that are necessary for website functionality and to collect basic technical or usage information.

Cookies may collect information such as IP address, browser type, device information, pages visited, and website interaction information.

At this time, we do not use third-party advertising or analytics tools such as Google Analytics or Meta Pixel on our website. If our use of cookies or tracking technologies changes, we may update this Privacy Policy accordingly.

Our website may contain links to third-party websites or services, including payment-processing platforms.

When you leave our website or provide information directly to a third-party service, that third party’s privacy policy and practices will apply. Transportation Compliance Group is not responsible for the privacy practices or content of third-party websites or services.

We retain personal information for as long as reasonably necessary to provide services, respond to requests, maintain business records, and satisfy applicable legal, regulatory, contractual, and business requirements.

The length of time we retain information may vary depending on the nature of the information and the purpose for which it was collected.

Depending on the state in which you reside and applicable law, you may have certain rights regarding your personal information. These rights may include the ability to request:

Access to personal information we maintain about you
Correction of inaccurate personal information
Deletion of certain personal information
Information regarding how your personal information is used or disclosed
Withdrawal of consent where our processing is based on consent

Certain rights may be subject to exceptions or limitations under applicable law.

To submit a privacy-related request, contact us using the information below. We may need to verify your identity before completing certain requests.

Where applicable, you may withdraw your consent to certain uses of your personal information by contacting us.

You may also opt out of messaging by replying STOP.

Please note that withdrawing consent may not affect information we are required or permitted to retain for legal, regulatory, business, or recordkeeping purposes.

Our website and services are intended for adults and are not directed toward children.

We do not knowingly collect personal information from children. If we become aware that personal information from a child has been collected without appropriate authorization, we may take reasonable steps to delete it.

We may update this Privacy Policy periodically to reflect changes in our business practices, services, legal requirements, or technology.

When changes are made, we will update the Effective Date shown at the top of this Privacy Policy. We encourage visitors to review this page periodically for updates.

If you have questions about this Privacy Policy, want to exercise applicable privacy rights, withdraw consent, or request access, correction, or deletion of personal information, you may contact us at:

Transportation Compliance Group
901 Waterfall Way #701
Richardson, TX 75080

Email: regulatory@tcomplyg.com
Phone: (972) 597-4438
Website: www.tcomplyg.com